Effective Date:<\/strong> 1 January 2026<\/p>\r\n At Web Create (Pty) Ltd<\/strong> (“Web Create”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA)<\/strong> of South Africa.<\/p>\r\n This Privacy Policy explains what information we collect, how we use it, when we share it, and your rights regarding your personal information.<\/p>\r\n Web Create (Pty) Ltd<\/strong><\/p>\r\n We provide digital solutions including:<\/p>\r\n Website Design & Development<\/p>\r\n<\/li>\r\n Website Hosting<\/p>\r\n<\/li>\r\n Search Engine Optimisation (SEO)<\/p>\r\n<\/li>\r\n Local SEO & Google Business Profile Management<\/p>\r\n<\/li>\r\n Digital Marketing<\/p>\r\n<\/li>\r\n AI Automation & Chatbot Solutions<\/p>\r\n<\/li>\r\n Branding & Graphic Design<\/p>\r\n<\/li>\r\n Photography & Content Creation<\/p>\r\n<\/li>\r\n Technical Support & Website Maintenance<\/p>\r\n<\/li>\r\n Business Automation Solutions<\/p>\r\n<\/li>\r\n<\/ul>\r\n Depending on how you interact with us, we may collect:<\/p>\r\n Name<\/p>\r\n<\/li>\r\n Company Name<\/p>\r\n<\/li>\r\n Email Address<\/p>\r\n<\/li>\r\n Telephone Number<\/p>\r\n<\/li>\r\n Physical Address<\/p>\r\n<\/li>\r\n Billing Information<\/p>\r\n<\/li>\r\n VAT Number (where applicable)<\/p>\r\n<\/li>\r\n<\/ul>\r\n IP Address<\/p>\r\n<\/li>\r\n Browser Type<\/p>\r\n<\/li>\r\n Device Information<\/p>\r\n<\/li>\r\n Operating System<\/p>\r\n<\/li>\r\n Referring Website<\/p>\r\n<\/li>\r\n Pages Visited<\/p>\r\n<\/li>\r\n Time Spent on Website<\/p>\r\n<\/li>\r\n Cookies<\/p>\r\n<\/li>\r\n Analytics Data<\/p>\r\n<\/li>\r\n<\/ul>\r\n When providing services we may receive:<\/p>\r\n Website content<\/p>\r\n<\/li>\r\n Images<\/p>\r\n<\/li>\r\n Logos<\/p>\r\n<\/li>\r\n Marketing material<\/p>\r\n<\/li>\r\n Customer databases<\/p>\r\n<\/li>\r\n Product information<\/p>\r\n<\/li>\r\n Documents supplied by clients<\/p>\r\n<\/li>\r\n<\/ul>\r\n Such information always remains the property of our clients.<\/p>\r\n Information may be collected through:<\/p>\r\n Contact Forms<\/p>\r\n<\/li>\r\n Quote Requests<\/p>\r\n<\/li>\r\n Service Enquiries<\/p>\r\n<\/li>\r\n Email Communication<\/p>\r\n<\/li>\r\n Telephone Calls<\/p>\r\n<\/li>\r\n WhatsApp Communication<\/p>\r\n<\/li>\r\n Website Analytics<\/p>\r\n<\/li>\r\n Cookies<\/p>\r\n<\/li>\r\n Client Portals<\/p>\r\n<\/li>\r\n Support Requests<\/p>\r\n<\/li>\r\n Social Media Communication<\/p>\r\n<\/li>\r\n<\/ul>\r\n We use personal information to:<\/p>\r\n Respond to enquiries<\/p>\r\n<\/li>\r\n Provide quotations<\/p>\r\n<\/li>\r\n Deliver our services<\/p>\r\n<\/li>\r\n Manage client accounts<\/p>\r\n<\/li>\r\n Process payments<\/p>\r\n<\/li>\r\n Provide technical support<\/p>\r\n<\/li>\r\n Improve our website<\/p>\r\n<\/li>\r\n Improve customer service<\/p>\r\n<\/li>\r\n Send requested information<\/p>\r\n<\/li>\r\n Comply with legal obligations<\/p>\r\n<\/li>\r\n Detect fraud and protect our systems<\/p>\r\n<\/li>\r\n Maintain service security<\/p>\r\n<\/li>\r\n<\/ul>\r\n We only send marketing communications where:<\/p>\r\n You have requested information;<\/p>\r\n<\/li>\r\n You are an existing customer where permitted by law; or<\/p>\r\n<\/li>\r\n You have consented to receive marketing communications.<\/p>\r\n<\/li>\r\n<\/ul>\r\n You may unsubscribe at any time using the unsubscribe link or by contacting us directly.<\/p>\r\n Our website uses cookies to improve your browsing experience.<\/p>\r\n Cookies may be used for:<\/p>\r\n Website functionality<\/p>\r\n<\/li>\r\n Analytics<\/p>\r\n<\/li>\r\n Performance monitoring<\/p>\r\n<\/li>\r\n Security<\/p>\r\n<\/li>\r\n User preferences<\/p>\r\n<\/li>\r\n<\/ul>\r\n You may disable cookies through your browser settings, although some website features may no longer function correctly.<\/p>\r\n We may use analytics services to understand how visitors use our website.<\/p>\r\n This information helps us improve:<\/p>\r\n Website performance<\/p>\r\n<\/li>\r\n User experience<\/p>\r\n<\/li>\r\n Marketing effectiveness<\/p>\r\n<\/li>\r\n Website security<\/p>\r\n<\/li>\r\n<\/ul>\r\n Analytics data is generally aggregated and does not personally identify individual visitors.<\/p>\r\n Some of our services make use of Artificial Intelligence technologies to assist with:<\/p>\r\n Content generation<\/p>\r\n<\/li>\r\n Business automation<\/p>\r\n<\/li>\r\n Website analysis<\/p>\r\n<\/li>\r\n Chatbots<\/p>\r\n<\/li>\r\n Workflow automation<\/p>\r\n<\/li>\r\n Customer support<\/p>\r\n<\/li>\r\n Reporting<\/p>\r\n<\/li>\r\n<\/ul>\r\n Where AI technologies process personal information, they do so solely for delivering the requested services.<\/p>\r\n We do not use client information to train public AI models unless explicitly authorised by the client.<\/p>\r\n Where we provide website hosting or server management, we implement reasonable technical and organisational measures to protect data, including where applicable:<\/p>\r\n SSL Encryption<\/p>\r\n<\/li>\r\n Firewall Protection<\/p>\r\n<\/li>\r\n Malware Scanning<\/p>\r\n<\/li>\r\n Server Monitoring<\/p>\r\n<\/li>\r\n Backup Systems<\/p>\r\n<\/li>\r\n Access Controls<\/p>\r\n<\/li>\r\n Strong Authentication<\/p>\r\n<\/li>\r\n Security Updates<\/p>\r\n<\/li>\r\n<\/ul>\r\n While we take reasonable precautions, no internet transmission or storage system can be guaranteed to be completely secure.<\/p>\r\n We do not sell personal information.<\/p>\r\n We may share information only where necessary with trusted service providers such as:<\/p>\r\n Hosting providers<\/p>\r\n<\/li>\r\n Payment processors<\/p>\r\n<\/li>\r\n Domain registrars<\/p>\r\n<\/li>\r\n Cloud infrastructure providers<\/p>\r\n<\/li>\r\n Email service providers<\/p>\r\n<\/li>\r\n Security providers<\/p>\r\n<\/li>\r\n Software platforms used to deliver contracted services<\/p>\r\n<\/li>\r\n<\/ul>\r\n These providers may process information only for the services they perform on our behalf.<\/p>\r\n We may also disclose information where required by law.<\/p>\r\n Some service providers may process information outside South Africa.<\/p>\r\n Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable data protection laws.<\/p>\r\n We retain information only for as long as necessary to:<\/p>\r\n Provide services<\/p>\r\n<\/li>\r\n Meet contractual obligations<\/p>\r\n<\/li>\r\n Comply with legal requirements<\/p>\r\n<\/li>\r\n Resolve disputes<\/p>\r\n<\/li>\r\n Maintain business records<\/p>\r\n<\/li>\r\n<\/ul>\r\n When information is no longer required, it is securely deleted or anonymised where reasonably possible.<\/p>\r\n Subject to applicable law, you may request to:<\/p>\r\n Access your personal information<\/p>\r\n<\/li>\r\n Correct inaccurate information<\/p>\r\n<\/li>\r\n Update your information<\/p>\r\n<\/li>\r\n Delete information where legally permissible<\/p>\r\n<\/li>\r\n Object to certain processing<\/p>\r\n<\/li>\r\n Withdraw consent where processing is based on consent<\/p>\r\n<\/li>\r\n Lodge a complaint with the Information Regulator of South Africa<\/p>\r\n<\/li>\r\n<\/ul>\r\n Our website may contain links to third-party websites.<\/p>\r\n We are not responsible for the privacy practices or content of those websites.<\/p>\r\n We encourage users to review the privacy policies of every external website they visit.<\/p>\r\n Our services are not directed at children under the age of 18.<\/p>\r\n We do not knowingly collect personal information from minors without appropriate legal consent.<\/p>\r\n We implement appropriate security measures designed to protect personal information against:<\/p>\r\n Unauthorised access<\/p>\r\n<\/li>\r\n Loss<\/p>\r\n<\/li>\r\n Misuse<\/p>\r\n<\/li>\r\n Alteration<\/p>\r\n<\/li>\r\n Disclosure<\/p>\r\n<\/li>\r\n Destruction<\/p>\r\n<\/li>\r\n<\/ul>\r\n Security measures are reviewed and updated on an ongoing basis.<\/p>\r\n We may update this Privacy Policy from time to time.<\/p>\r\n Any updates will be published on this page together with the revised effective date.<\/p>\r\n Continued use of our website constitutes acceptance of the updated Privacy Policy.<\/p>\r\n If you have any questions regarding this Privacy Policy or your personal information, please contact us.<\/p>\r\n Web Create (Pty) Ltd<\/strong><\/p>\r\n
\r\n1. Who We Are<\/h1>\r\n
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\r\n2. Information We Collect<\/h1>\r\n
Personal Information<\/h2>\r\n
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Website Information<\/h2>\r\n
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Client Project Information<\/h2>\r\n
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\r\n3. How We Collect Information<\/h1>\r\n
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\r\n4. Why We Collect Your Information<\/h1>\r\n
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\r\n5. Marketing Communications<\/h1>\r\n
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\r\n6. Cookies<\/h1>\r\n
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\r\n7. Analytics<\/h1>\r\n
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\r\n8. AI Services<\/h1>\r\n
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\r\n9. Hosting & Security<\/h1>\r\n
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\r\n10. Sharing Your Information<\/h1>\r\n
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\r\n11. International Data Transfers<\/h1>\r\n
\r\n12. Data Retention<\/h1>\r\n
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\r\n13. Your Rights<\/h1>\r\n
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\r\n14. Third-Party Websites<\/h1>\r\n
\r\n15. Children’s Privacy<\/h1>\r\n
\r\n16. Data Security<\/h1>\r\n
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\r\n17. Changes to this Privacy Policy<\/h1>\r\n
\r\n18. Contact Us<\/h1>\r\n