Privacy Policy
Effective Date: 1 January 2026
At Web Create (Pty) Ltd (“Web Create”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
This Privacy Policy explains what information we collect, how we use it, when we share it, and your rights regarding your personal information.
1. Who We Are
Web Create (Pty) Ltd
We provide digital solutions including:
Website Design & Development
Website Hosting
Search Engine Optimisation (SEO)
Local SEO & Google Business Profile Management
Digital Marketing
AI Automation & Chatbot Solutions
Branding & Graphic Design
Photography & Content Creation
Technical Support & Website Maintenance
Business Automation Solutions
2. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
Name
Company Name
Email Address
Telephone Number
Physical Address
Billing Information
VAT Number (where applicable)
Website Information
IP Address
Browser Type
Device Information
Operating System
Referring Website
Pages Visited
Time Spent on Website
Cookies
Analytics Data
Client Project Information
When providing services we may receive:
Website content
Images
Logos
Marketing material
Customer databases
Product information
Documents supplied by clients
Such information always remains the property of our clients.
3. How We Collect Information
Information may be collected through:
Contact Forms
Quote Requests
Service Enquiries
Email Communication
Telephone Calls
WhatsApp Communication
Website Analytics
Cookies
Client Portals
Support Requests
Social Media Communication
4. Why We Collect Your Information
We use personal information to:
Respond to enquiries
Provide quotations
Deliver our services
Manage client accounts
Process payments
Provide technical support
Improve our website
Improve customer service
Send requested information
Comply with legal obligations
Detect fraud and protect our systems
Maintain service security
5. Marketing Communications
We only send marketing communications where:
You have requested information;
You are an existing customer where permitted by law; or
You have consented to receive marketing communications.
You may unsubscribe at any time using the unsubscribe link or by contacting us directly.
6. Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used for:
Website functionality
Analytics
Performance monitoring
Security
User preferences
You may disable cookies through your browser settings, although some website features may no longer function correctly.
7. Analytics
We may use analytics services to understand how visitors use our website.
This information helps us improve:
Website performance
User experience
Marketing effectiveness
Website security
Analytics data is generally aggregated and does not personally identify individual visitors.
8. AI Services
Some of our services make use of Artificial Intelligence technologies to assist with:
Content generation
Business automation
Website analysis
Chatbots
Workflow automation
Customer support
Reporting
Where AI technologies process personal information, they do so solely for delivering the requested services.
We do not use client information to train public AI models unless explicitly authorised by the client.
9. Hosting & Security
Where we provide website hosting or server management, we implement reasonable technical and organisational measures to protect data, including where applicable:
SSL Encryption
Firewall Protection
Malware Scanning
Server Monitoring
Backup Systems
Access Controls
Strong Authentication
Security Updates
While we take reasonable precautions, no internet transmission or storage system can be guaranteed to be completely secure.
10. Sharing Your Information
We do not sell personal information.
We may share information only where necessary with trusted service providers such as:
Hosting providers
Payment processors
Domain registrars
Cloud infrastructure providers
Email service providers
Security providers
Software platforms used to deliver contracted services
These providers may process information only for the services they perform on our behalf.
We may also disclose information where required by law.
11. International Data Transfers
Some service providers may process information outside South Africa.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable data protection laws.
12. Data Retention
We retain information only for as long as necessary to:
Provide services
Meet contractual obligations
Comply with legal requirements
Resolve disputes
Maintain business records
When information is no longer required, it is securely deleted or anonymised where reasonably possible.
13. Your Rights
Subject to applicable law, you may request to:
Access your personal information
Correct inaccurate information
Update your information
Delete information where legally permissible
Object to certain processing
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of every external website they visit.
15. Children’s Privacy
Our services are not directed at children under the age of 18.
We do not knowingly collect personal information from minors without appropriate legal consent.
16. Data Security
We implement appropriate security measures designed to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
Security measures are reviewed and updated on an ongoing basis.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page together with the revised effective date.
Continued use of our website constitutes acceptance of the updated Privacy Policy.
18. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Web Create (Pty) Ltd
Website: https://www.webcreate.co.za
For privacy-related requests, please include sufficient information to allow us to verify your identity before processing your request.